Scott Baxter questions way banks do business with customers in publication.
Scott (class of 2006) is a Principal Recruitment Consultant at Huxley Banking & Financial Services, a Staffing & recruitment specialist company, and he has published an article discussing digital transformation v digital enablement in banks.
https://www.linkedin.com/pulse/digital-transformation-vs-enablement-banks-really-looking-baxter?trk=hb_ntf_MEGAPHONE_ARTICLE_POST