We have been in constant contact with our suppliers and insurers regarding the school trips that we had planned for this academic year. It is looking extremely unlikely that any of the trips will run and we are in the process of cancelling the arrangements and submitting insurance claims.
Once we have received assurance from our insurers and suppliers that they will be issuing refunds, we will begin to drip feed the refunds back to parents. I appreciate that these are financially testing times for some of you and we are doing our utmost to get your money back as soon as possible.
I would like to take this opportunity to thank you for your patience and understanding in these difficult times. We will be in touch when we have further information relating to refunds.
If you have any questions relating to this email please contact Cara Manton, Trips Co-ordinator on email@example.com or Paul Seymour, Director of Operations on firstname.lastname@example.org.